YES, we are still open!
Thank you for asking. We continue to operate on our regular business hours, being Monday through Friday from 7:30 am to 5:30 pm.
Alberta considers automobile repair to be an essential service. However, due to distancing, people are driving less and their vehicles are requiring less repair and maintenance. Many of our staff have voluntarily reduced their workweek, meaning that you may not see all the usual faces on any given day of the week. Otherwise, it’s business as usual.
You may ask, “What is Eurasia doing to protect its customers?” We are following directions from the Government of Canada and Alberta Health with respect to best practices for preventing transmission of COVID-19. Several weeks ago, we implemented preventative measures in our premises including that:
- We have increased the cleaning protocol in customer service areas, washrooms and work areas. This includes use of disinfecting products, with increased attention to high touch points.
- Customers washrooms have ample soap and paper towel for hand washing.
- We have multiple options for contactless drop-off and pickup … please ask for details.
- Eurasia staff will use gloves and disinfectant wipes and spray to handle customer vehicle touch points before and after service. This starts when you first deliver us your keys.
- We can facilitate all customer contact by telephone or email once your car arrives.
- Eurasia staff are practicing social distancing both at and away from work.
- Eurasia staff have been advised to stay home if they are showing signs of fever, cough or difficulty breathing.
- Eurasia staff who have been out of the country will self-quarantine before returning to work, in accordance with Government guidance.
We continue to operate our courtesy shuttle. However, we are essentially operating as a taxi. The City of Edmonton now restricts all trips to only one (1) passenger unless the riders are members of the same household, in a close personal relationship or the passenger requires a caregiver. We simply do not have room in our mini-van to provide the necessary two-metre separation distance between multiple passengers and the driver. Please be patient if you require a ride. Or better yet, arrange a ride with someone from your own household to minimize your own risk. Thank you for that.
Our staff thanks you for your support and understanding as we navigate through difficult times, and we wish you good health.
